Shipping and Delivery

How can I find out my tracking number?

If you choose a shipping method with a tracking option, we will email you a tracking number as soon as we ship your package. If you do not receive this email, please check your spam folder, as it is an automated email.

How do you ship packages?

We ship all orders from Japan via FedEx, DHL, and Japan Post.

Packaging and handling are free.
We pack the package to ensure that it arrives safely.
Some items will be shipped in the manufacturer's packaging. In such cases, we may reinforce the product inside to withstand overseas transportation.

 

When does my order ship?

All orders placed with us are usually processed within 1-4 business days. The processing time is independent from the shipping method.

If for some reason we are not able to prepare your order for shipping within 3 business days, we will contact you via email. Please note that Japanese holidays do not count as business days, as most companies and services don't operate. All our orders are dispatched as soon as all items are available.

How can we find out about a product's ingredients?

The ingredients of products are only listed in Japanese and we do not provide translation services. If you have allergies, we strongly recommend not purchasing any products you are unfamiliar with. When in doubt, avoid purchasing the item. Thank you for understanding.

Eligible Countries:

United States, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Italy, Malaysia, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom

If you want to buy from other countries, please let us know.
We need to check tax rules of your country.
We want to expand the countries we can deliverc

We do not Ship to P.O. Box.

If you designate a P.O. box as your shipping address, we may ask you to change it to another address.